SHIPPING POLICIES
General Shipping Policies:
The estimated processing time for your order will be around 3-5 business days. Please allow any additional time for orders placed during non-business days, including weekends and major holidays. All packages for continental U.S. addresses are shipped via United States Postal Service (USPS) and UPS. The transit times will vary depending on location. Orders going to Hawaii or Alaska are typically sent via Priority US Postal regardless of what shipping method is shown. Shortly after an order is placed you will receive a confirmation email detailing specific of the order.
Missing Packages:
Occasionally, packages are not delivered in the expected timeframe and are not able to be located by tracking information (if available). United States Postal Service, and other shipping carriers state to wait at least 5 business days after the expected delivery date to consider any shipments as missing packages. During times of severe weather, heavy mail times, holiday seasons, etc., the time frame should be increased to 10 business days after the expected delivery date. If the package has not been delivered within this time frame, it may be then considered lost/missing.
No Movement Tracking Numbers:
If the tracking number received states there has not been an official acceptance scan by USPS or UPS, please notify us immediately. Please allow JE Machine Tech at least 10 business days to conduct a thorough investigation, which includes communications with the carrier service (or any shipping provider). If the package has not been found and/or delivered within this set time frame, it may be considered lost/missing and a claim will need to be made with the carrier.
JE Machine Tech is not responsible for packages that are marked as shipped and/or delivered within the appropriate time frame that are claimed as missing or stolen. Please contact the shipping carrier to file a claim in this situation.
Please be aware that we cannot ship to APO/FPO/DPO addresses for orders placed on the website.
International Shipping:
We do NOT ship internationally, and all orders must have both billing and shipping addresses located within the 50 United States or District of Columbia.