SHIPPING POLICIES
General Shipping Policies:
The estimated processing time for your order will be around 3-5 business days. Please allow any additional time for orders placed during non-business days, including weekends and major holidays. All packages for continental U.S. addresses are shipped via United States Postal Service (USPS) and UPS. The transit times will vary depending on location. Orders going to Hawaii or Alaska are typically sent via Priority US Postal regardless of what shipping method is shown. Shortly after an order is placed you will receive a confirmation email detailing specific of the order.
Missing Packages:
Occasionally, packages are not delivered in the expected timeframe and are not able to be located by tracking information (if available). United States Postal Service, and other shipping carriers state to wait at least 5 business days after the expected delivery date to consider any shipments as missing packages. During times of severe weather, heavy mail times, holiday seasons, etc., the time frame should be increased to 10 business days after the expected delivery date. If the package has not been delivered within this time frame, it may be then considered lost/missing.
No Movement Tracking Numbers:
If the tracking number received states there has not been an official acceptance scan by USPS or UPS, please notify us immediately. Please allow JE Machine Tech at least 10 business days to conduct a thorough investigation, which includes communications with the carrier service (or any shipping provider). If the package has not been found and/or delivered within this set time frame, it may be considered lost/missing and a claim will need to be made with the carrier.
JE Machine Tech is not responsible for packages that are marked as shipped and/or delivered within the appropriate time frame that are claimed as missing or stolen. Please contact the shipping carrier to file a claim in this situation.
Please be aware that we cannot ship to APO/FPO/DPO addresses for orders placed on the website.
International Shipping:
We do NOT ship internationally, and all orders must have both billing and shipping addresses located within the 50 United States or District of Columbia.
RETURNS & EXCHANGES POLICIES
New Products:
If you purchased directly from jemachinetech.us, and the item you received from us is not the item you ordered or it is damaged in some way, we will replace it as soon as possible or we will gladly take back the item and refund you the merchandise price. If you purchased from one of our dealers, please contact that specific dealer to their exact return or exchange policy.
If you purchased directly from jemachinetech.us, and you are unsatisfied for any reason, we will accept a return within 60-days of receipt for a full refund or exchange for another item(s). However, in either case, return shipping cost is the customers’ responsibility. Item(s) must be unused and in the same condition that you received it or the appropriate 30% RESTOCKING FEE is applied to the refund or the exchange amount. If you purchased from one of our dealers, please contact that specific dealer to their exact return or exchange policy.
Defective Products:
If you have an issue with a JE Machine Tech product, regardless of where it was purchased, contact us directly for assistance. The warranty excludes wear and tear, improper handling, neglect, corrosion, unauthorized repairs, modifications, and use of substandard or improper ammunition.
California Customers:
We are unable to provide warranty service directly to retail customers located in California. All retail warranty inquiries must be directed to the authorized distributor. For retail purchases made directly through JE Machine Tech, we will verify that all necessary information and documentation are complete before shipping to any California address.
Disclaimer:
All products are tested and inspected before shipping. When an item has been returned, the item will be inspected. If the product has been falsely claimed as "damaged", the customer will be responsible for a 30% restocking fee and all shipping costs. If the item was damaged by the consumer, there will be no exchange or refund.
Product Return Process
- Timeframe: Products must have been purchased within the past 60 days.
- Initial Step: Before returning an item, regardless of the reason, please email us at support@jemachinetech.us.
Email Requirements:
- Subject Line: Return Request #Order Number
- Required Information:
- Order Number
- Full Name
- Reason for return
- Preference: Refund or Replacement
- Note on Damaged Goods: If a product is defective or damaged, please include photos of the item and a detailed description of the issue in your email.
What to Expect
You will receive a response within 24 hours (excluding weekends). We may request additional information or provide approval for the return, along with a Return Address and an RMA (Return Merchandise Authorization) number, if applicable.
Return Requirements
When returning a product, please ensure the following:
- Packaging: The product must be in its original packaging and in an undamaged condition.
- Shipping: The buyer is responsible for return shipping costs unless otherwise stated by our team.
- Proof of Purchase: We cannot accept returns or exchanges without valid proof of purchase.
- Policy Deadline: We do not accept returns or exchanges more than 60 days after receipt. If you believe your situation warrants an exception, please email us at support@jemachinetech.us to explain your reasoning.
- Note: The item must be in original condition for a full refund. If the returned items are damaged without merchant error, we will not accept any return or issue a refund.
Refund Process & Timeline
Once we receive your returned item, our team will conduct a quality inspection. Please keep the following timelines and conditions in mind:
- Inspection Period: Returns are typically processed and inspected within 1–2 business days of arrival at our facility.
- Refund Approval: If the item is in its original condition, your refund will be authorized immediately.
- Credit Processing: It generally takes 5–7 business days for the funds to appear back on your original payment method, depending on your financial institution.
- Note on Shipping: Please be aware that original shipping costs are non-refundable. Only the cost of the purchased items will be credited back to your account.